Service Survey

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Total Quality Commitment

Managed Print Services

Customer Center

Please rate each of the elements below on a scale of 1-10.
(1 = unacceptable, 5 = satisfactory, 10 = excellent)

* Courtesy, professionalism, and ease of business with our service staff.

1 2 3 4 5 6 7 8 9 10

* Service technician's knowledge of the product.

1 2 3 4 5 6 7 8 9 10

* Timely resolution to correct your service issue.

1 2 3 4 5 6 7 8 9 10

* Overall service experience.

1 2 3 4 5 6 7 8 9 10

* Did your technician call you 1 hour after you placed the call?

Yes No Not Sure

* Did your technician arrive when he/she said they would?

Yes No Not Sure

* Did your technician explain what the problem was?

Yes No Not Sure

* Did your technician follow through on their commitments?

Yes No Not Sure

* Would you recommend our company to a friend?

Yes No Not Sure

* Would you like to be contacted to discuss this survey?

Yes No Not Sure

* How would you like to be contacted?

Contact Information

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Thank you for your time we appreciate your feedback!